thanks for the rapid reply. My laptop is a HP Envy dv7. I was using windows 8. My internet connection works through the cable Ok.
Ok, but I need to go out in about 20 mins for 1/2 an hour. Will this work in this case?
Hi Jess. Can we resume?
Hi Jess. My PC has rebooted.
Hi Jess. I'm free from now for the next 3 hours. Let me know if you are free to help me again. Neil.
I have to leave in 25 minutes. Is this enough time for you? Otherwise tomorrow is good for me. Neil.
Hi Jess. I'm available for the next 3 hours.
For an hour or so I'm Ok. What time is it for you though? Neil.
Ok, although I need to close in about 1 hour too. N.
Jess. I'm back up.
Thank you Neil for your patience. The issue was resolved through remote help.
Your wifi is now working.
Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.