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jessmagz
jessmagz, Computer Support Specialist
Category: Networking
Satisfied Customers: 6579
Experience:  Computer/Network Support Specialist for more than 10 years
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MHP computer is not connecting to my Advent printer AWP10

Customer Question

MHP computer is not connecting to my Advent printer AWP10
Submitted: 1 year ago.
Category: Networking
Expert:  jessmagz replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Is your HP computer running on Windows XP, Vista, 7, 8 or 10?Also, is your Advent printer connected to the computer using a USB cable? Or wireless? Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 1 year ago.
My computer is running on windows 8 and is connected by wireless to my printer.
Expert:  jessmagz replied 1 year ago.
Thank you for writing back with that information. If your computer is connected to the wireless network and your printer is also connected to the same wireless network, then the problem could be with the settings and installation profile of the printer.Can I remotely access your Windows 8 computer so that I can directly fix the problem while you watch?Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Customer: replied 1 year ago.
Hello Jess I would like you to connect to my computer I must confess that I gave you the wrong information yesterday
when i said the connection to my printer was wireless when in fact it is connected with a USB cable . Sorry about that
I must have had a senior moment.
Expert:  jessmagz replied 1 year ago.
Hi,Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
jessmagz, Computer Support Specialist
Category: Networking
Satisfied Customers: 6579
Experience: Computer/Network Support Specialist for more than 10 years
jessmagz and 2 other Networking Specialists are ready to help you
Expert:  jessmagz replied 1 year ago.
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. 1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=2a5acfbc-1499-4d41-b812-fb36efc7b48e2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Expert:  jessmagz replied 1 year ago.
How is it going? Were you able to download the remote tool using the procedures I gave you? If yes, please run the tool to join me in the remote session. I am waiting for you in the remote session now.Best regards,Jess
Customer: replied 1 year ago.
I have not been able to access the remote tool
Expert:  jessmagz replied 1 year ago.
Hi, thank you for writing back. Why have you not accessed the remote tool? Have you checked the reply I sent a while ago?
Customer: replied 1 year ago.
Sorry for the delay I am not clear how to access the remote tool I have a ID number from team view
is this what you want . the number is ***** 641 256 and the pasword is 8976Brian Chambers
Expert:  jessmagz replied 1 year ago.
Hi Brian,I am current not using Team Viewer. We can do a remote access session using our legitimate tool.Please follow the steps below:1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=48c774eb-b662-421e-876c-e3ac3efa3c2e2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Customer: replied 1 year ago.
Jess M. I am sorry that i have caused you a delay but I have not been well. The best thing we can do is close this
inquiry down for the present. I am afraid I am not to good with modern tecnology more a nuts and bolt man but then
I am 86 years old . Any money I have agreed too you are entititled
Expert:  jessmagz replied 1 year ago.
Hi Brian,Thank you for writing back and I am sorry to hear that you were not well. I hope you get very well soon. We can resume with the remote session here any time when we are both available.Thank you for your patience and thank you for using our service.Best regards,Jess

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