Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issue. How are you trying to connect to the internet? Using an ethernet cable? Or wireless?
If it is wireless, is your computer able to detect your wireless router but cannot connect? Or is it unable to detect the wifi at all?
Please let me know by replying to me here so that I can help you further.