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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 36462
Experience:  Great troubleshooting skills with computer and network.
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I have a Canon MG3650 printer. It was easy to install but after

Resolved Question:

I have a Canon MG3650 printer. It was easy to install but after a couple of months it no longer scans or prints. Is there anything I can do or should I get it repaired?
Submitted: 10 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 10 months ago.
Hi,I'm sorry about the issue. Is there any error or message?Are you currently able to make a copy from the printer's glass (not printing from the computer)?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Is the printer connected to the computer with a USB cable? Or is the connection wireless?Please reply at the box below. Thank you,
Customer: replied 10 months ago.
HiI can make a copy from the printer's glass but not from the computer
We Have Windows 7
The connection is wireless
Expert:  Viet - Network Tech replied 10 months ago.
What's the brand / model of your internet modem / router device?- Can you please disconnect the power cord(s) from your internet modem / router device(s) for about 5 minutes, then re-connect, then wait a bit, and check.Please let me know. Thank you.
Customer: replied 10 months ago.
Modem is a BT device. Have disconnected power as requested
Expert:  Viet - Network Tech replied 10 months ago.
Is it the BT hub 2, 3, 4, 5, etc. device?When you disconnect the BT hub temporarily, then the internet on your computer should stop working temporarily also.Do you happens to have a USB printer cable?Please reply at the box below. Thank you,
Customer: replied 10 months ago.
BT Home Hub 3.0 Settings Type A
I don't have a printer cable
Expert:  Viet - Network Tech replied 10 months ago.
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 10 months ago.
Hi Viet
Everything working fine now.
Thank you for your help. Great Service.
Kind regards
Roy
Expert:  Viet - Network Tech replied 10 months ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much for your patience,
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 36462
Experience: Great troubleshooting skills with computer and network.
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