Hi there and welcome
The speeds can indeed fluctuate a lot.
If you run a speed test now, what do you get?
No, only that you wanted me to connect to your computer, I offered this now for you
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, that was incredibly slow, it disconnected me.
Do you have another computer there David?
ok, the internet modem, what is the make and model of it?
ok, the issue is not the computer as you say you have this slowness on multiple devices.
remove the power to the modem, wait 5 minutes, connect the power again and tell me how it now operates please.
ok, but it can then point to a faulting modem, does it have a reset button on it?
Did you first need to enter information when you received it?
ok, then now do the reset and let me know how it goes please
You can wait till it slows down again then do it.
Call Sky as they may have a lock on it and ask them for the reset procedure
Tell me what they say please
ok, I will be here tomorrow David, so we can continue there, but explain all we have done and that it will have to be the modem. They must know this is the next logical step to do.
It is because your only testing on their network, not over the internet, when you test over the internet you lose the speed so the issue is when it leaves their network
it is something we need to rule out, as it will register it again on the network
thank you, ***** ***** know what they say please
to check, did you actually do the instructions and reset the router?
please do as this was what I indicated we wanted to do
ok, if you reset it then monitor it and see how the speed goes now
This is by far the best available and the most accurate.
It fluctuates, its an issue on their network. The fact you say you consistently are able to get high speeds to their internal server on their own test, shows the connection is ok to them but the connection from their network to the internet appears to be the issue.
Either it is overloaded wit other customers that share your bandwidth, your router is faulting (but unlikely if you do get high speeds to their own servers) else an issue on one of their main routers. Or they just provided really low quality speeds. But as we have consistently proven it is nothing on your side causing this.
You have only an email from them saying there is no problem.
I have with you ruled out the devices are the issue, or the routers configuration leaving only the causes I said. this is what purpose has been served David.
I see you have said many times I have done nothing for this but this is just not true. I understand your frustrated over the problem, but you need to understand the problem is on their network.
A email from someone does not change this, we have actually gone through and ruled out all causes on your end.
And yes, http://speedprobe.skylogicnet.com is as I said, an internal test which just shows the connection to their server. We, who do not use their system cannot even use the tool.