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Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 31120
Experience:  15 years consulting in the IT industry with Networking
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Epsom 322 cannot get past language display? Assistant: Thank

Customer Question

Epsom 322 cannot get past language display ?
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: Just bought Epsom 322 printer all set rady to gor cannot get past the language bdiplay to move to next set up stage
Submitted: 1 month ago.
Category: Networking
Expert:  Richard replied 1 month ago.

Hi there and welcome

Is it giving an error when you try to get past the language screen? Or it is not responding at all?

Customer: replied 1 month ago.
Hi thanks yes it gives error...invalid message.
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
will do
Expert:  Richard replied 1 month ago.

thank you, ***** ***** me know the results please.

Customer: replied 1 month ago.
Result still the same ...error code OxEA
Expert:  Richard replied 1 month ago.

ok, open the printer and make sure you removed the packaging material that is inside, then try again please

Customer: replied 1 month ago.
No stuff inside ...still same..
Expert:  Richard replied 1 month ago.

When you power it on, does the print head that hold the ink move?

Customer: replied 1 month ago.
No
Expert:  Richard replied 1 month ago.

Thanks

It is the internal mainboard that has faulted, this now confirms it.

I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 1 month ago.
OK thanks
Expert:  Richard replied 1 month ago.

your welcome

If you need anything else, please let me know and please remember the service rating via one of the stars at the top of the screen then submit

thank you

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