Hi there and welcome
Is it giving an error when you try to get past the language screen? Or it is not responding at all?
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
thank you, ***** ***** me know the results please.
ok, open the printer and make sure you removed the packaging material that is inside, then try again please
When you power it on, does the print head that hold the ink move?
It is the internal mainboard that has faulted, this now confirms it.
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
If you need anything else, please let me know and please remember the service rating via one of the stars at the top of the screen then submit