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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My television is giving me the message that I cannot connect

Customer Question

My television is giving me the message that I cannot connect to the internet. I have been away for two weeks and need to catch up on programmes I have missed. Please can you help to correct the problem? The TV light on the router is not on. Thanking you in the hope that this problem can be solved.
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: What information do you need?
Submitted: 10 months ago.
Category: Networking
Expert:  JamesI replied 10 months ago.

Good morning, my name is ***** ***** I will assist with your query.

Firstly can you advise the make and model of the TV your having issues with.

Secondly what is the model number of the router (with the TV light).

Thirdly can you advise if you connect your TV to the router by a cable or wireless.

Regards

James