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Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 6743
Experience:  Cisco and Microsoft certified with over 20 years experience in system design, integration and development
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Can you diagnose a problem with my VPN on a Synology router

Customer Question

Can you diagnose a problem with my VPN on a Synology router through remote session?
Submitted: 2 months ago.
Category: Networking
Customer: replied 2 months ago.
Synology router (2600) says I'm connected to the VPN. It generates a new IP address that isn't a local network address. External websites (Nord VPN, Ipleak) report that I'm not protected. Why is this?
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 2 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 months ago.
Hello?
Customer: replied 2 months ago.
Anyone?
Expert:  Syseng replied 2 months ago.

Hello,

My name is David.

I have forwarded an offer for remote assistance. Once you accept, we can start the session so I can help you troubleshoot and resolve the issue.

Thanks,

David.

Expert:  Syseng replied 2 months ago.

Hello,

Did you need further assistance?

Customer: replied 2 months ago.
still need help but the type of problem has changed now.
Expert:  Syseng replied 2 months ago.

Ok thanks. Please provide details on the current issue so I can better assist you.

Expert:  Syseng replied 2 months ago.

Hello,

Do you still need assistance?