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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 38561
Experience:  Great troubleshooting skills with computer and network.
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I have just taken delivery of a moto plus 4.The only thing I

Resolved Question:

I have just taken delivery of a moto plus 4.The only thing I can get on the screen is,Authentication problem.What am I doing wrong(I'am 76yrs old if that helps).
Submitted: 1 month ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Is it asking for the Wi-Fi password?

Does it let you skip / cancel the Wi-Fi / network screen?

What is the make / model of your Internet modem/router device?
Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Viet - Network Tech and 5 other Networking Specialists are ready to help you
Customer: replied 1 month ago.
Thats solved the problem.Why don't they state what and consider the age groups who might just be purchasing their products
thank you again
Malcolm
Expert:  Viet - Network Tech replied 1 month ago.

You're welcome. Great. Yes, I also think they should. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top right of this page, then click on Submit on the right. Thank you very much,