Thanks - I'll go back to them now and get them to put it back up.
I have spoken to our web hosting company and they say "He can download files via FTP and scan and then re-upload".
I have no idea what this means though. Is it possible?
No, I'm afraid not. What can we do?
Can you do anything through the control panel of the web hosting company. They are called FatCow.
They are refusing. Thanks for your help anyway