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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33890
Experience:  Over 15 years of consulting to the IT industry
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Customer Question

My PC has stopped retaining any changes made after a bootup. ie any positional change of desktop icons go back after bootup ie preferences in my Opera Browser are deleted after bootup also when selecting a file for download I get an additional download of an unknown and usually weird file. George [email protected]

Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Hi there and welcome George

When did this problem start happening?

Customer: replied 4 years ago.

about a 2 weeks ago

Expert:  Richard replied 4 years ago.
Thanks George

Please do the following

Click Start, type in CMD and wait for Command Prompt to appear in the list

Right click it and select Run As Administrator

A black window opens

type in

chkdsk /f

press enter. It will complain volume is in use and if to run on restart. Say YES

Restart the computer. When windows has loaded, make a change, restart the computer and tell me if it is still not retaining these changes please

Customer: replied 4 years ago.

result was different to what you state


 


Quote


The type of the file is RAW


Cannot lock current device


CHKDSK is not available for RAW devices


Unquote


 


George

Expert:  Richard replied 4 years ago.
Thanks, XXXXX XXXXX the problem

Use this command please George in the black window

chkntfs /c c:

Than restart the computer

Let me know the results

Customer: replied 4 years ago.

message was as follows


 


Skipping drive C: because it is not an NTSF, FAT or FAT32 volume


 


George

Expert:  Richard replied 4 years ago.
ok, do this George

Click Start, type in SYSTEM RESTORE press enter

Follow the steps to perform a system restore choosing a date when you did not have the problem.

When it completes, check if you still have the problem and please let me know.

Customer: replied 4 years ago.

The restore could only go back 2 days and the result was as follws


 


Restore did not complete successfully and files & settings were not changed.


The writer experienced a non transcient eror


 


George

Expert:  Richard replied 4 years ago.
ok George,

The hard disk has a very serious issue.

The data on it is corrupted, we try to repair but it will not allow.

We are going to have to reinstall windows. We need to do this soon, as the computer is going to stop working very soon.

Can you tell me the make and model of the computer please

Customer: replied 4 years ago.

it was built by a company that is no longer in business :-(


 


The C: disk is a 500Gb hybrid


 


George

Expert:  Richard replied 4 years ago.
no windows disks came with it correct?

Customer: replied 4 years ago.

No I received windows 7 64bit home premium

Expert:  Richard replied 4 years ago.
ok, actually it is illegal to have it without the disk...

But regardless. Do this

Turn off computer

Turn iot on and start pressing F8 until a menu appears

Choose Safe Mode with Command Prompt

when you can type, type in

sfc /scannow

press enter and when it has finished

chkdsk /f

press enter

Say YES, restart the computer and see if it retains changes please

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