You have one option Darren, nothing else is available.
Make a case with Microsoft hereClick Me
I am not going to mislead you, you have a 20% chance they reply, better if you send one everyday... but this is your only available option.
this is always the problem with these free accounts, they have no support at all.
But to b brutally honest Darren, prepare to never have access to it again. And they delete it if you do not log in in 90 days.
I am really sorry about this, and If you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.