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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 39535
Experience:  Over 15 years of consulting to the IT industry
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I have EPOS SYSTEM. SOME HOW IT APPEARS AS DATA BASE ERROR,

Customer Question

I have EPOS SYSTEM. SOME HOW IT APPEARS AS DATA BASE ERROR, PLEASE REMOVE SOME ITEMS


HOW TO RESOLVE THIS?
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

You are getting this error when you first start the program?

Customer: replied 4 years ago.

As soon as you enter login detail. It pops up as


 


DATA BASE ERROR, PLEASE DELETE SOME ITEMS

Expert:  Richard replied 4 years ago.
Thank you

Do you make nightly backups?

Customer: replied 4 years ago.

It does automatically.

Expert:  Richard replied 4 years ago.
Thanks,

you will need to restore the previous backup.

are you able to do this please?

Customer: replied 4 years ago.

How to do that?

Expert:  Richard replied 4 years ago.
Can you tell me the exact name of the EPOS system please?

Customer: replied 4 years ago.

Wincor nixdorf, and windows XP

Expert:  Richard replied 4 years ago.
Thank you

You will need to call to have this done remotly by Wincor.

The number to call is (0) 845 - 601 - 8583

Call this and have the restore the backup to have it operational again.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 4 years ago.

That's wrong number for Epos system. Cash machine

Expert:  Richard replied 4 years ago.
No, that is for Wincor.

What did they say?

Customer: replied 4 years ago.

They don't deal with epos system. That was different departments.


 


 


Can you advise me steps to follow, if I have access to back up folder

Expert:  Richard replied 4 years ago.
You need to copy the file in the backup over the original one, but this is going to depend on where it has been installed.

Who installed it?

Customer: replied 4 years ago.


that was pre installed by seller. do you have common steps to follow.