Hi there! I'm Joey, and I'm happy to assist you today!
Which version of the Kindle do you have?
In most cases, to "unfreeze" your kindle, you'll hold the off button in, or hold the slider over until it says your kindle is restarting with a tree picture. It may take 1 - 2 minutes of holding to do the reset.
let me know how that goes when you have a moment to try it!
Just wanted to check in and see if you got your kindle back up and running, or if you need further assistance!
If you have any further questions, please feel free to let me know… Just reply here at any time.
Thank you and have a great day!
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