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adamd-mod
adamd-mod, Computer Enthusiast
Category: Computer
Satisfied Customers: 9
Experience:  Moderator
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toshiba satelite occassionally "blue screening". how do i

Customer Question

toshiba satelite occassionally "blue screening". how do i fix this
Submitted: 4 years ago.
Category: Computer
Expert:  murpmi00 replied 4 years ago.

murpmi00 :

was there any recent hardware changes to the laptop?

JACUSTOMER-ai9o4442- :

the only thing added was a flash drive which was not showing up in devices. so i gave control to a firm to install flash drive on usb port h

murpmi00 :

do you have the message showing in the blue screen?

JACUSTOMER-ai9o4442- :

I HAVE ALL MESSAGES AS IF I HAVE HIGHLIGHTENED IN BLUE

JACUSTOMER-ai9o4442- :

ALLLETTTERS SHOW THROUGH AS IF THEYARE HIGHLIGHTED IN BLUE!

JACUSTOMER-ai9o4442- :

messages highlighted as if i highlighted my mouse in blue!

murpmi00 :

what model usb flash drive are you using and is it new or borrowed? When you remove it does the blue screen stop or go away? what is stored on this flash drive...any boot files? Has it been inspected for viruses?

JACUSTOMER-ai9o4442- :

you have not answered my question. messages appear as if i have highlighted by mouse. Can youhelp?stillwaiting for an anser

JACUSTOMER-ai9o4442- :

you have not answered my question. messages appear as if i have highlighted by mouse. Can youhelp?

JACUSTOMER-ai9o4442- :

integral 16 GB brand new storing word documents and a login file which does not make much sense to me mentioning nero.

JACUSTOMER-ai9o4442- :

also have now installed 4 ports high speed 2.0 usb hub

JACUSTOMER-ai9o4442- :

no viruses that i can make out

JACUSTOMER-ai9o4442- :

you have just emailed to say you have an answer, where si it?

Expert:  adamd-mod replied 4 years ago.

Hi, I’m a moderator for this topic. It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you right away, but sometimes finding the right professional can take a little longer than expected.

I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you. Thank you!


Customer: replied 4 years ago.

still not satisfied and cannot afford to employ another expert

Expert:  adamd-mod replied 4 years ago.
Hello,

You only pay once you're satisfied with an answer and rate them as good or above

So I can keep looking for a professional for you if you'd like?

Let me know

Adam