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Brandon M.
Brandon M., Information Systems Manager
Category: Computer
Satisfied Customers: 6977
Experience:  10+ Years Mac Support as contractor and currently an IT Manager for law firm
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Why does aol. not recognise my screen name when it has been

Customer Question

Why does aol. not recognise my screen name when it has been mine for the last 20 years?
Submitted: 4 years ago.
Category: Computer
Expert:  Brandon M. replied 4 years ago.

BeBoo :

Hello and welcome to JustAnswer! My name is Brandon and I would be glad to assist you with your issue today. Please note that I am in eastern time (UTC -5:00) and am generally online between the hours of 10 AM and 4 PM and some evenings between 7 PM and 11 PM.

BeBoo :

Are you able to log into here? https://my.screenname.aol.com/

JACUSTOMER-2k5noaio- :

No because I cannot get access to my e-mails

BeBoo :

Ok, perhaps you might need to reset your password. Please try that here: https://account.login.aol.com/_cqr/opr/opr.psp?sitedomain=login.am&authLev=1

BeBoo :

Do you still need assistance with this issue? If so, please respond so we can continue. If you are satisfied with the service you have received, please be sure to rate in the lower right corner so that I can receive credit for the time spent with you.