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Freddy M.
Freddy M., IT Technician
Category: Computer
Satisfied Customers: 18398
Experience:  Years of experience.
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clear user name from appearing at sign on

Customer Question

clear user name from appearing at sign on
Submitted: 4 years ago.
Category: Computer
Expert:  Freddy M. replied 4 years ago.
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Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
Are you using the AOL browser or are you going to AOL.com in order to log in?
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Customer: replied 4 years ago.


logged in to aol

Expert:  Freddy M. replied 4 years ago.
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That does not actually answer my question. Are you using the AOL browser or are you going to AOL.com through something like internet explorer or firefox?
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Customer: replied 4 years ago.


Sorry Freddie . im not that clued up about these things . thru internet explorer

Expert:  Freddy M. replied 4 years ago.
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No problem, if you get stuck at all or your not sure about something just let me know.
To remove the signed in name we need to clear the auto fill entries.
Do you see a file menu in internet explorer?
If you do not do you see a cog icon on the top right corner?
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Customer: replied 4 years ago.


No cant see anything

Expert:  Freddy M. replied 4 years ago.
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Press alt on your keyboard do you then see the file menu?
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Customer: replied 4 years ago.


cog appeared top right corner

Expert:  Freddy M. replied 4 years ago.
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Ok that will work too.
Click on that and then click on internet options.

Under browsing history click on delete and a new window will open.
Check everything except cookies and passwords.

If you check cookies it will log you out of this site.
If you check passwords any saved password will be removed this one is completely up to you.

Then click on delete and wait until it finishes.
Reload aol and it should let you type in a user name.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

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Customer: replied 4 years ago.


Still getting secondary name coming up . , When I click I get straight on without password .

Expert:  Freddy M. replied 4 years ago.
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Ok another option is to forcefully delete that info using ccleaner.
You can download it free here: Click Here You only need the free version.

When it opens close all open internet windows.
Then put a check in everything under internet explorer, and click run cleaner.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

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Customer: replied 4 years ago.


nothing happening. Got up site not downloading

Expert:  Freddy M. replied 4 years ago.
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Try this link: Click Here
You only need the free version.

When it opens close all open internet windows.
Then put a check in everything under internet explorer, and click run cleaner.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

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Customer: replied 4 years ago.


still nothing happening . just getting bar with run save cancel . ive clicked run . nothing

Expert:  Freddy M. replied 4 years ago.
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Choose save instead and then open it when it is finished downloading
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Customer: replied 4 years ago.


got install options what do I do now ?

Expert:  Freddy M. replied 4 years ago.
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Install the program and once it is finished open it.
When it opens close all open internet windows.
Then put a check in everything under internet explorer, and click run cleaner.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

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Customer: replied 4 years ago.


have sent reply

Expert:  Freddy M. replied 4 years ago.
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I have already answered, if you send another reply after that it never went through.
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Customer: replied 4 years ago.


Hi Freddy. Seems this cant be sorted . Is it because im not an aol subscriber ? Im with sky broadband as couldn't get good aol reception here . Ive just had pc cleaned up and restored aol . that's when the secondary name started coming up at sign on . What do you think ?

Expert:  Freddy M. replied 4 years ago.
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No that would not cause this, unless you were using the AOL browser and not internet explorer to go to AOL.com.
If you follow the steps I gave you it will remove that name.

However you need to follow it exactly how I gave it to you.
That includes closing all internet windows even this one.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

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Customer: replied 4 years ago.


been through everything again . I might try and get someone more experienced to talk to you . can I get back to you later ?

Expert:  Freddy M. replied 4 years ago.
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That's no problem take all the time you need.
Please also note like I mentioned before if you left this window open it will not work.
All internet windows including this one need to be closed completely.
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Customer: replied 4 years ago.


ok thanks.

Expert:  Freddy M. replied 4 years ago.
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Your welcome.
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