Hello. My name is Michael. I will be your Primary Care Technician and I can assist you with your question. There should be a directory for the root of the website. Where that is will depend on your hosting provider. Who provides the hosting for your website?
yes I hosts with fast hosts where I have a dedicated server, The website was built on this server and has been established on internet for 12 months, Suddenly after couple months I lost rankins and eventually ip address black listed.
I have managed to de list ip address now but website nowhere to be seen on the net. I was told to back up all files from server and rebuild with plesk control panel.
all done but have no clues where to reinstate the backup on rebuilt server with plesk.
I will try root directory
thanks for your help
I am not sure why the ip address was black listed , I can only think of past week before blacl listed I received 100s of spam email.
forgive me but I am still learning with this side of business
the back up is mapped on new server with new ip address if you wish to remotely access this server and back up system mapped to this driver Z
go on to remote desktop and use ip address of server is 18.104.22.168
user name administrator
password is [email protected]
I connect under remote desktop connection I put the ip address in as computer name
ip address 22.214.171.124
user name Administrator
password [email protected]