Hi my name is Jeremy, I would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field.
How are you doing today?
I think I may know the issue here.
The pinhole eject is hidden behind the front cover of the Packard Bell. I was able to locate a similar model with the same front cover design. What you need to do is flip down the face plate to reveal the CD-Drive as seen in the video below.
Once you have the CD-drive visible go ahead and use a flatened out paper clip into the hole (push the flat part into the hole as far as it goes, it will take some pressure to eject the disk)
But to be honest that does not sound like a problem caused by a CD drive unless it's stuck trying to boot http://www.youtube.com/watch?v=xUzr_8M0jcs&t=1m8s
Take a look at the above video to see how to make the drive itself visible.
If for some reason removing the stuck CD does not resolve the issue i'll be here to help you in any way I can. Please feel free to reply to me any time day or night
If you have a moment don't forget to rate my help below (an excellent service rating
is most appreciated)
Also if you need any computer help in the future, you can return to this chat anytime day or night (I am online from 9am est until at least 11pm est every day of the week)
Thanks again for all you patience