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Hello and welcome to Just Answer. My name is Jerry, I will be happy to assist you today.---Hello sir/madam, are you currently using the computer in question now?
are you unable to connect to internet from that computer? (because you don't know the password)
Yes and its my Kindle
do you have a computer that is already connected to internet through the same wireless router? (if yes, we can use a program to retrieve your password)
can you open this link and download the program and then run it on your computer one time
let me give the direct link
can you click on this link and run the program
I cannot follow what you are trying to do. Now concerned a bigger mess will appear
were you able to click on the link above?
let me opt-out and redirect this question to other experts for a remote assistance. if no expert opts-in, we can continue
Am very unhappy that problem not solved. Am signing off and will contact Amazon and PlusNet in writing. Whatever happened to the direct contact via the telephone. £21 wasted. Very unhappy customer.