How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

Hello, need help brought son laptop from comets not sure if

Customer Question

Hello, need help brought son laptop from comets not sure if still insured for insurance but it's not working properly.
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

I am sorry to hear about your problem.

To clarify, Windows never loads, and you get a Blue Screen Error?

If so, can you please tell me the exact error message you receive?

Thank you
Customer: replied 3 years ago.

I think it's a Windows 8, My laptops slow, doesn't turn off properly. Then when I turn laptop on and it's on home screen. A blue sheet comes up and says stuff. Also takes about 15 minutes to load comp

Expert:  Richard replied 3 years ago.
Thanks Debbie,

can you tell me please what the Blue Sheet says?

Customer: replied 3 years ago.

It's not cumin up. It's loaded in but usually doesn't saying Windows 8 needs to b reloaded in it. I haven't used it for like 2/3 weeks and now it seems to be fine. But it's still really slow loading in and out of it

Expert:  Richard replied 3 years ago.
ok, Windows 8 can take some time to load Debbie, more then previous versions, but if it is slower than usually, it can indicate hard disk corruption.

I would like you to please do the following.

Press the Windows Key on the keyboard + X

A menu appears. Click Command Prompt (Admin)

Remember to choose the Admin

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /f

Press enter.

It will complain the Volume is in use and to run on restart. Say YES and restart the computer

Than check if this has improved the performance and let me know please.

Thank you
Customer: replied 3 years ago.

Nothing comes up pressing the cross and X ?

Expert:  Richard replied 3 years ago.
It is not the cross Debbie, but the Key that has the Microsoft logo on it.

Like in this picture.

Click Me to view

Let me know if you still do not see it please.

Customer: replied 3 years ago.

Okay I with you. But I Duno if it's cause my laptop is a Samsung, but I click the menu but on and it don't have command prompt admin. Control panel yes?

Expert:  Richard replied 3 years ago.
If you have Windows 8 this works.

you need to press the Windows Key on the Keyboard and with it held down, press X please.

Customer: replied 3 years ago.

Noo Windows mobility centre comes up ?

Expert:  Richard replied 3 years ago.
Can you follow the instructions please Debbie on this link to do it.

Click Me

Let me know if you have any difficulties please

Customer: replied 3 years ago.

Still not working so I take it I don't take it I have Windows 8. How can I find out what I got?

Expert:  Richard replied 3 years ago.
Do you see the windows logo button in the bottom left?

If you click it, does it show a list of All programs?

Customer: replied 3 years ago.

Yes

Expert:  Richard replied 3 years ago.
ok, then it is Windows 7

With this, do the following please.

Download CC Cleaner (free) from here

CC Cleaner

(Click Download Latest Version on the top right)

Run it and let it scan and repair your registry.

Once done, restart the computer

Than

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /f

Press enter.

It will complain the Volume is in use and to run on restart. Say YES and restart the computer

Than check if it has improved and Let me know the results please

Thank you
Customer: replied 3 years ago.

When will I know it's done? I clicked run and it says programmes downloading but nothing's happening

Expert:  Richard replied 3 years ago.
Wait till it has finished downloading please Debbie, then run the program, to install it.

Customer: replied 3 years ago.

Well it just went back on the hippo hone page and restarted it now?

Expert:  Richard replied 3 years ago.
Now run the file that you just downloaded from there please Debbie, to install it.

Customer: replied 3 years ago.

I'm waiting for the laptop to load as I restarted it and it's still on the starting Windows page and been here for like 10 mins

Expert:  Richard replied 3 years ago.
ok, when it has loaded, run the file you downloaded to install the program please.

Customer: replied 3 years ago.

It's still not moving I'm really unsatisfied and frustrated please refund me my money and I'm going to take it back to the shop