Hi Christina, I'll be happy to help as I see you've been waiting for a response for some time now - although I can happily opt out for James if you prefer
I'm based in the UK and have some experience with BT so let me know when convenient
Hi Steve thanks for getting back to me,i,ve had alot of stress off B T the only thing i want is the hub working internet and wi fi working in my self catering property hilton Lodge. as i said in my last email when i telephoned them all i hear is a machine.
understood - they can be a little difficult to deal with at the best of times
are you connected to the hub at the moment?
or connecting via a different internet service
Let me know when convenient tomorrow and we can go through the details/next steps