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Joshua C.
Joshua C., PC Technician
Category: Computer
Satisfied Customers: 703
Experience:  Microsoft Certified Desktop Support Technician with over 10 years of experience.
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Epsom 7400 : Recently Changed from Vista to Windows 7 when

Customer Question

Epsom 7400 : Recently Changed from Vista to Windows 7 when I come to re-connect my printer/scanner it will not connect to the computer but having said the scanner icon has come up on my computer screen. I will say I think it was my printer giving trouble before changing from Vista to Windows 7. When I put my cd-rom into my computer to connect the printer it says a lead is disconnected but this is not so I have double checked.
Submitted: 3 years ago.
Category: Computer
Expert:  Joshua C. replied 3 years ago.

Joshua C. :

Thank you for using JustAnswer.com my name is XXXXX XXXXX I am going to assist you today

Joshua C. :

You will want to make sure that the printer is connected using the cables that came with the printer

Joshua C. :

and then download the latest software and drivers from

Joshua C. :

under drivers you will see

Joshua C. :

Drivers and Utilities Combo Package

Joshua C. :

This is the package you want to download and install

Joshua C. :

Please Note: Make sure to uninstall any printer software/drivers before installing a fresh copy

Joshua C. :

The trouble shooting guide specifically for your printer can be used at:

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