Hello my name is Sean and I hope I can help with this, how are you? I do see you are new to the service here on JustAnswer and I would like to welcome you, when you are satisfied with my service, which is based on my courtesy, level of knowledge and professionalism, and if I have done everything I can to offer you a solution to this. Please rate my service at the bottom (or the top if we are no longer in a chat style setup) as this is the only way to receive credit for assisting you today, no rating looks as I've never helped you!
who were you trying to email? This is a third-party service unaffiliated with any corporation or enterprise, we are a professional Q&A service... I can try to help you with the problem you are having though if you can describe it and who you are trying to reach.