How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38559
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Type Your Computer Question Here...
Viet - Computer Tech is online now

I get a request to "instal Silverlight" but it is already installed.;

Resolved Question:

I get a request to "instal Silverlight" but it is already installed.; I have tried uninstalling and reinstalling but still get the same message.

I amusing ie10 on Windows 7 sp1.

Thanks in anticipation of your help.

Dennis Marshall
Submitted: 4 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 4 years ago.

Hello Dennis! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What is the website that keeps asking to install Silverlight?

Can we do a remote session, so I can chat with you and help you directly?

Please let me know. Thank you

Customer: replied 4 years ago.

Dear Viet,


I have found that by making Chrome my default browser the problem with Silverlight has corrected itself.


Sorry to have troubled you.


kind regards


Dennis Marshall.

Expert:  Viet - Computer Tech replied 4 years ago.
Great. I'm glad it's working now. Using Chrome is faster and more reliable than Internet Explorer.

If you have any other computer question/issue, please let me know any time. Thank you
Viet - Computer Tech and other Computer Specialists are ready to help you