Hello Chris! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you remember the old version number? Is there any error or message?Can we do a remote session, so I can chat with you and help you directly?Please let me know. Thank you
the answer is yes and am in China that can cause problems
Please click on the website below and allow the ScreenConnect remote program to run:http://220.127.116.11:8040/?Session=4ccac590-48ff-4b7e-8c19-a5404ad173aaThank you
I'm sorry, somehow, your computer connection get lost with me.
Can you please close Task Manager, then click on Retry in order to continue to install (if it does not work, then click on Ignore in order to install.)Edit: It looks like you are away; please reply back when you are available to continue. Thank you,