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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37485
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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On loading openoffice update the old version was deleted and

Customer Question

On loading openoffice update the old version was deleted and then the new version crashed how do I restore the old version and all my files
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Hello Chris! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you remember the old version number? Is there any error or message?

Can we do a remote session, so I can chat with you and help you directly?

Please let me know. Thank you

Customer: replied 3 years ago.

3.4.1


 


the answer is yes and am in China that can cause problems

Expert:  Viet - Computer Tech replied 3 years ago.

Please click on the website below and allow the ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=4ccac590-48ff-4b7e-8c19-a5404ad173aa

Thank you

Expert:  Viet - Computer Tech replied 3 years ago.

I'm sorry, somehow, your computer connection get lost with me.

 

Can you please close Task Manager, then click on Retry in order to continue to install (if it does not work, then click on Ignore in order to install.)

Edit: It looks like you are away; please reply back when you are available to continue. Thank you,

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