Hello my name isXXXXX and I would be happy to assist you today.I just want to clarify before we begin. Are you saying that you no longer know the password XXXXX Windows? Or is your computer asking for a password XXXXX soon as you start it up? Also your laptop is an L505 ? Do you see a dash anywhere on the sticker? I would need that to look up additional information about your laptop.
Look for L505-ESxxxxx or L505-GSxxxxxx