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Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8472
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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When I start my computer, I get a small window that says there

Customer Question

When I start my computer, I get a small window that says there is a fault in a script mode. At the bottom of the window are the options to run or cancel.
Is it possible to prevent this message or better still cure the script problem ?
My system is Windows 7.
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :


Hello and welcome to Just Answer. My name isXXXXX will be happy to assist you today.
---
Hello sir/madam, are you currently using the computer in question now?

JACUSTOMER-o5masihv- :

Yes

XXXXX XXXXXnell :

can you restart your computer in safe mode (f8)

XXXXX XXXXXnell :

do you know how ?

JACUSTOMER-o5masihv- :

No !

XXXXX XXXXXnell :

can you restart your computer and tap the f8 key repeatedly

XXXXX XXXXXnell :

you will see the startup options. can you select the safe mode

XXXXX XXXXXnell :

your computer will start in safe mode

JACUSTOMER-o5masihv- :

Yes

XXXXX XXXXXnell :

can you check if you receive that same error message when you start your computer in safe mode

XXXXX XXXXXnell :

i will be here waiting

JACUSTOMER-o5masihv- :

Will I loose this connection by doing this?

XXXXX XXXXXnell :

yes, but when you come back, if you open this page, we will be able to continue (i will be here waiting for you)

JACUSTOMER-o5masihv- :

Thanks

XXXXX XXXXXnell :

https://www.youtube.com/watch?v=TyIEerjoDWk

XXXXX XXXXXnell :

(shows how you tap the f8 key when you start your computer)

Expert:  Jerry Hannell replied 3 years ago.
XXXXX XXXXXnell says:
8/16/13 12:07 AM

Hello and welcome to Just Answer. My name isXXXXX will be happy to assist you today.
---
Hello sir/madam, are you currently using the computer in question now?

JACUSTOMER-o5masihv- says:
8/16/13 12:10 AM
Yes
XXXXX XXXXXnell says:
8/16/13 12:10 AM
can you restart your computer in safe mode (f8)
8/16/13 12:10 AM
do you know how ?
JACUSTOMER-o5masihv- says:
8/16/13 12:10 AM
No !
XXXXX XXXXXnell says:
8/16/13 12:10 AM
can you restart your computer and tap the f8 key repeatedly
8/16/13 12:11 AM
you will see the startup options. can you select the safe mode
8/16/13 12:11 AM
your computer will start in safe mode
JACUSTOMER-o5masihv- says:
8/16/13 12:11 AM
Yes
XXXXX XXXXXnell says:
8/16/13 12:11 AM
can you check if you receive that same error message when you start your computer in safe mode
8/16/13 12:11 AM
i will be here waiting
JACUSTOMER-o5masihv- says:
8/16/13 12:12 AM
Will I loose this connection by doing this?
XXXXX XXXXXnell says:
8/16/13 12:12 AM
yes, but when you come back, if you open this page, we will be able to continue (i will be here waiting for you)
JACUSTOMER-o5masihv- says:
8/16/13 12:12 AM
Thanks
XXXXX XXXXXnell says:
8/16/13 12:12 AM
https://www.youtube.com/watch?v=TyIEerjoDWk
8/16/13 12:13 AM
https://www.youtube.com/watch?v=TyIEerjoDWk
8/16/13 12:13 AM
(shows how you tap the f8 key when you start your computer)

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