Hello and welcome to Just Answer. My name isXXXXX will be happy to assist you today.---Hello sir/madam, are you currently using the computer in question now?
can you restart your computer in safe mode (f8)
do you know how ?
can you restart your computer and tap the f8 key repeatedly
you will see the startup options. can you select the safe mode
your computer will start in safe mode
can you check if you receive that same error message when you start your computer in safe mode
i will be here waiting
Will I loose this connection by doing this?
yes, but when you come back, if you open this page, we will be able to continue (i will be here waiting for you)
(shows how you tap the f8 key when you start your computer)