Hello Rena! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Please insert the external hard drive to your computer, and import the photos and videos to iTunes program (http://www.apple.com/itunes/download/) on your computer (drag all the folders of the photos and videos to iTunes program)
, then connect your iPhone to the computer in order to sync
; if it does not work, please also download and install the iCloud program at the website below:www.apple.com/icloud/setup/pc.htmlPlease let me know if there is still any issue. You can click on the Reply to Expert tab below and reply back to me, so I can help further as needed. Thank you very much.