Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
Let me know when ready to chat please
I think it would be fine to restore the kindle to factory settings.
To restore the device to factory defaults, enter 111222777
Enter this on the device and press enter
Please don't enter this code here, enter this on the Kindle
If that does not works, do this to change the language
Go to Menu and let me know when you are there
cannot access kindle, how do i enter code? just an on/off switch.
it is still in chineses language mode.
Press and hold the power button for some time, it will switch off. When done, press the power button again and it will restart
If you can access the menu, I will tell you how to change the language to Englist
have tried that, still showing chinese
yes but can you go to menu?
I can understand that the kindle has changed to chinese language but menu should be accessible by clicking on the menu button
Is it stuck on some screen?
which is menu button?
i have a 3g + wi fi which has no controls as shown on diagram
Do you see a only button on the bottom middle of the kindle?
something like horizontal lines
how are things going?
I am waiting for your response.
did you find the menu button?
Are you getting my responses? I am still trying to help.
I can't help you unless you cooperate. The fix is easy, if you can find the right button.