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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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hi, i have just got a kindle paperwhite. i was showing to friend

Customer Question

hi, i have just got a kindle paperwhite. i was showing to friend and she pressed the chinese language which now seems to be locked onto screen,, can you please help
Submitted: 3 years ago.
Category: Computer
Expert:  Ansh P. replied 3 years ago.

Tech Specialist :

Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.

Tech Specialist :

Let me know when ready to chat please

Tech Specialist :

I think it would be fine to restore the kindle to factory settings.

Tech Specialist :

To restore the device to factory defaults, enter 111222777

JACUSTOMER-biasna98- :

ready111222777

Tech Specialist :

Enter this on the device and press enter

JACUSTOMER-biasna98- :

111222777

Tech Specialist :

Please don't enter this code here, enter this on the Kindle

Tech Specialist :

If that does not works, do this to change the language

Tech Specialist :

Go to Menu and let me know when you are there

JACUSTOMER-biasna98- :

cannot access kindle, how do i enter code? just an on/off switch.

JACUSTOMER-biasna98- :

it is still in chineses language mode.

Tech Specialist :

Press and hold the power button for some time, it will switch off. When done, press the power button again and it will restart

Tech Specialist :

If you can access the menu, I will tell you how to change the language to Englist

Tech Specialist :

English*

JACUSTOMER-biasna98- :

have tried that, still showing chinese

Tech Specialist :

yes but can you go to menu?

Tech Specialist :

I can understand that the kindle has changed to chinese language but menu should be accessible by clicking on the menu button

JACUSTOMER-biasna98- :

no

Tech Specialist :

Is it stuck on some screen?

JACUSTOMER-biasna98- :

which is menu button?

Tech Specialist :

Full Size Image

JACUSTOMER-biasna98- :

i have a 3g + wi fi which has no controls as shown on diagram

Tech Specialist :

Do you see a only button on the bottom middle of the kindle?

Tech Specialist :

something like horizontal lines

Tech Specialist :

?

JACUSTOMER-biasna98- :

how are things going?

Tech Specialist :

I am waiting for your response.

Tech Specialist :

did you find the menu button?

Tech Specialist :

Are you getting my responses? I am still trying to help.

Tech Specialist :

I can't help you unless you cooperate. The fix is easy, if you can find the right button.

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