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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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Have just acquired a computer with Windows 7 .I have an existing

Customer Question

Have just acquired a computer with Windows 7 .I have an existing Lexmark X1100 Printer and on trying to install it to the 'new' PC using the installation disk I am receiving a screen message asking me to confirm the installation request . On confirming this another screen appears giving a list of Languages; Selecting English brings no response at all. Pl advise
Submitted: 4 years ago.
Category: Computer
Expert:  Ansh P. replied 4 years ago.

Tech Specialist :

Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.

JACUSTOMER-ovyc3umu- :

ok

Tech Specialist :

have you tried the software download yet?

JACUSTOMER-ovyc3umu- :

yes

Tech Specialist :

Are you on the same computer now?

JACUSTOMER-ovyc3umu- :

yes

Tech Specialist :

I can take a look remotely if you like

JACUSTOMER-ovyc3umu- :

ok

Tech Specialist :

Are you using Internet Explorer?

JACUSTOMER-ovyc3umu- :

yes

Tech Specialist :

Please wait

JACUSTOMER-ovyc3umu- :

ok

Tech Specialist :

Please navigate to http://166.78.231.170:8040/ and click on the session named "Lexmark"

Tech Specialist :

When prompted, run the tool

JACUSTOMER-ovyc3umu- :

nothing happening

Tech Specialist :

I think you are not using Internet Explorer

Tech Specialist :

do this

Tech Specialist :

Press Ctrl + J, it will open downloads window, double click Elsinore Screen connect tool in it

JACUSTOMER-ovyc3umu- :

nothing opening

Tech Specialist :

Please open Internet Explorer

JACUSTOMER-ovyc3umu- :

ok

Tech Specialist :

Using internet explorer copy paste the link and try opening the tool

Tech Specialist :

http://166.78.231.170:8040/ and click on the session named "Lexmark"

When prompted, run the tool

JACUSTOMER-ovyc3umu- :

sorry still nothing happening

JACUSTOMER-ovyc3umu- :

My Norton 360 is warning that these suggested download are unsafe

Tech Specialist :

I guess Norton may be blocking it

Tech Specialist :

Let me give you a software to download to install the Lexmark

JACUSTOMER-ovyc3umu- :

sounds likely

JACUSTOMER-ovyc3umu- :

ok

Tech Specialist :

Windows 7 is 32 bit?

JACUSTOMER-ovyc3umu- :

I think 64

Tech Specialist :

I will give another tool to remote connect, let's see if this works

Tech Specialist :

go to https://join.me/

Tech Specialist :

using Internet Explorer

Tech Specialist :

click on Start meeting and when prompted run the tool

Tech Specialist :

you will get a 9 digit code on the top of screen, pls provide me that cod

Tech Specialist :

code*

JACUSTOMER-ovyc3umu- :

sorry to br a pain - I cannot see a code anywhere

Tech Specialist :

Did you used Internet Explorer?

JACUSTOMER-ovyc3umu- :

yes

Tech Specialist :

If you run it properly, it should be on the top of the screen

JACUSTOMER-ovyc3umu- :

I'll try again

Tech Specialist :

thanks

Tech Specialist :

Is it not working?

JACUSTOMER-ovyc3umu- :

I think Im doing the right things but getting nowhere

Tech Specialist :

Not an issue, can you try downloading this software:

Tech Specialist :

Try installing the printer using this and let me know if that works.

JACUSTOMER-ovyc3umu- :

OK whew!!

Tech Specialist :

Does it worked?

JACUSTOMER-ovyc3umu- :

There is something sadly wrong here; I downloaded the software as suggested and all the right responses came uip but it stil;l hasn't installed

Tech Specialist :

:(

JACUSTOMER-ovyc3umu- :

It ssid sall the necessarfy drivers etc have been installed

Tech Specialist :

and I could not connect remotely also

JACUSTOMER-ovyc3umu- :

is it possible I have a hardware [email protected]?

Tech Specialist :

Can't say without analyzing further. Most probably this is a software issue.

JACUSTOMER-ovyc3umu- :

right

JACUSTOMER-ovyc3umu- :

where do we go fro here?

Tech Specialist :

Can you check if the printer is listed in device manager now?

JACUSTOMER-ovyc3umu- :

It's in the control panel listing

Tech Specialist :

Is it saying installed correctly?

Tech Specialist :

If yes, try printing something

JACUSTOMER-ovyc3umu- :

wait one please

Tech Specialist :

sure

JACUSTOMER-ovyc3umu- :

sorry my PC decided top crash OMG if it ain't one thing...........Tell me what is this costging meIve been here over an hour

Tech Specialist :

If you are happy with my help and want to pay me, it will be around $28

Tech Specialist :

Are you there?

JACUSTOMER-ovyc3umu- :

I have deposited £21 (that's about $28 isn't it?

Tech Specialist :

yes

JACUSTOMER-ovyc3umu- :

I have to leave. Can I come back to you?

Tech Specialist :

yes you can.

Tech Specialist :

using the mail from justanswer you can get back here

Tech Specialist :

thank you

JACUSTOMER-ovyc3umu- :

OK Thanks a lot for your patience and help thus far;See you shortly

JACUSTOMER-ovyc3umu- :

bye

Tech Specialist :

Thank you too. Bye for now :)

JACUSTOMER-ovyc3umu- :

Hello again

JACUSTOMER-ovyc3umu- :

I'll try you again tomorrow 25/8/13 tp see if we can resolve this

Tech Specialist :

ok no problem

JACUSTOMER-ovyc3umu- :

Hello again

JACUSTOMER-ovyc3umu- :

when will you be available please?

Tech Specialist :

I am available now

JACUSTOMER-ovyc3umu- :

I have now been able to resolve the problem of installing the Printer X1100 to my Windows 7 computer