How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ansh P. Your Own Question

Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
14055801
Type Your Computer Question Here...
Ansh P. is online now

Have just acquired a computer with Windows 7 .I have an existing

Customer Question

Have just acquired a computer with Windows 7 .I have an existing Lexmark X1100 Printer and on trying to install it to the 'new' PC using the installation disk I am receiving a screen message asking me to confirm the installation request . On confirming this another screen appears giving a list of Languages; Selecting English brings no response at all. Pl advise
Submitted: 3 years ago.
Category: Computer
Expert:  Ansh P. replied 3 years ago.

Tech Specialist :

Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.

JACUSTOMER-ovyc3umu- :

ok

Tech Specialist :

have you tried the software download yet?

JACUSTOMER-ovyc3umu- :

yes

Tech Specialist :

Are you on the same computer now?

JACUSTOMER-ovyc3umu- :

yes

Tech Specialist :

I can take a look remotely if you like

JACUSTOMER-ovyc3umu- :

ok

Tech Specialist :

Are you using Internet Explorer?

JACUSTOMER-ovyc3umu- :

yes

Tech Specialist :

Please wait

JACUSTOMER-ovyc3umu- :

ok

Tech Specialist :

Please navigate to http://166.78.231.170:8040/ and click on the session named "Lexmark"

Tech Specialist :

When prompted, run the tool

JACUSTOMER-ovyc3umu- :

nothing happening

Tech Specialist :

I think you are not using Internet Explorer

Tech Specialist :

do this

Tech Specialist :

Press Ctrl + J, it will open downloads window, double click Elsinore Screen connect tool in it

JACUSTOMER-ovyc3umu- :

nothing opening

Tech Specialist :

Please open Internet Explorer

JACUSTOMER-ovyc3umu- :

ok

Tech Specialist :

Using internet explorer copy paste the link and try opening the tool

Tech Specialist :

http://166.78.231.170:8040/ and click on the session named "Lexmark"

When prompted, run the tool

JACUSTOMER-ovyc3umu- :

sorry still nothing happening

JACUSTOMER-ovyc3umu- :

My Norton 360 is warning that these suggested download are unsafe

Tech Specialist :

I guess Norton may be blocking it

Tech Specialist :

Let me give you a software to download to install the Lexmark

JACUSTOMER-ovyc3umu- :

sounds likely

JACUSTOMER-ovyc3umu- :

ok

Tech Specialist :

Windows 7 is 32 bit?

JACUSTOMER-ovyc3umu- :

I think 64

Tech Specialist :

I will give another tool to remote connect, let's see if this works

Tech Specialist :

go to https://join.me/

Tech Specialist :

using Internet Explorer

Tech Specialist :

click on Start meeting and when prompted run the tool

Tech Specialist :

you will get a 9 digit code on the top of screen, pls provide me that cod

Tech Specialist :

code*

JACUSTOMER-ovyc3umu- :

sorry to br a pain - I cannot see a code anywhere

Tech Specialist :

Did you used Internet Explorer?

JACUSTOMER-ovyc3umu- :

yes

Tech Specialist :

If you run it properly, it should be on the top of the screen

JACUSTOMER-ovyc3umu- :

I'll try again

Tech Specialist :

thanks

Tech Specialist :

Is it not working?

JACUSTOMER-ovyc3umu- :

I think Im doing the right things but getting nowhere

Tech Specialist :

Not an issue, can you try downloading this software:

Tech Specialist :

Try installing the printer using this and let me know if that works.

JACUSTOMER-ovyc3umu- :

OK whew!!

Tech Specialist :

Does it worked?

JACUSTOMER-ovyc3umu- :

There is something sadly wrong here; I downloaded the software as suggested and all the right responses came uip but it stil;l hasn't installed

Tech Specialist :

:(

JACUSTOMER-ovyc3umu- :

It ssid sall the necessarfy drivers etc have been installed

Tech Specialist :

and I could not connect remotely also

JACUSTOMER-ovyc3umu- :

is it possible I have a hardware problem@?

Tech Specialist :

Can't say without analyzing further. Most probably this is a software issue.

JACUSTOMER-ovyc3umu- :

right

JACUSTOMER-ovyc3umu- :

where do we go fro here?

Tech Specialist :

Can you check if the printer is listed in device manager now?

JACUSTOMER-ovyc3umu- :

It's in the control panel listing

Tech Specialist :

Is it saying installed correctly?

Tech Specialist :

If yes, try printing something

JACUSTOMER-ovyc3umu- :

wait one please

Tech Specialist :

sure

JACUSTOMER-ovyc3umu- :

sorry my PC decided top crash OMG if it ain't one thing...........Tell me what is this costging meIve been here over an hour

Tech Specialist :

If you are happy with my help and want to pay me, it will be around $28

Tech Specialist :

Are you there?

JACUSTOMER-ovyc3umu- :

I have deposited £21 (that's about $28 isn't it?

Tech Specialist :

yes

JACUSTOMER-ovyc3umu- :

I have to leave. Can I come back to you?

Tech Specialist :

yes you can.

Tech Specialist :

using the mail from justanswer you can get back here

Tech Specialist :

thank you

JACUSTOMER-ovyc3umu- :

OK Thanks a lot for your patience and help thus far;See you shortly

JACUSTOMER-ovyc3umu- :

bye

Tech Specialist :

Thank you too. Bye for now :)

JACUSTOMER-ovyc3umu- :

Hello again

JACUSTOMER-ovyc3umu- :

I'll try you again tomorrow 25/8/13 tp see if we can resolve this

Tech Specialist :

ok no problem

JACUSTOMER-ovyc3umu- :

Hello again

JACUSTOMER-ovyc3umu- :

when will you be available please?

Tech Specialist :

I am available now

JACUSTOMER-ovyc3umu- :

I have now been able to resolve the problem of installing the Printer X1100 to my Windows 7 computer

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
 
 
 

Related Computer Questions