Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
have you tried the software download yet?
Are you on the same computer now?
I can take a look remotely if you like
Are you using Internet Explorer?
Please navigate to http://18.104.22.168:8040/ and click on the session named "Lexmark"
When prompted, run the tool
I think you are not using Internet Explorer
Press Ctrl + J, it will open downloads window, double click Elsinore Screen connect tool in it
Please open Internet Explorer
Using internet explorer copy paste the link and try opening the tool
http://22.214.171.124:8040/ and click on the session named "Lexmark"
sorry still nothing happening
My Norton 360 is warning that these suggested download are unsafe
I guess Norton may be blocking it
Let me give you a software to download to install the Lexmark
Windows 7 is 32 bit?
I think 64
I will give another tool to remote connect, let's see if this works
go to https://join.me/
using Internet Explorer
click on Start meeting and when prompted run the tool
you will get a 9 digit code on the top of screen, pls provide me that cod
sorry to br a pain - I cannot see a code anywhere
Did you used Internet Explorer?
If you run it properly, it should be on the top of the screen
I'll try again
Is it not working?
I think Im doing the right things but getting nowhere
Not an issue, can you try downloading this software:
Try installing the printer using this and let me know if that works.
Does it worked?
There is something sadly wrong here; I downloaded the software as suggested and all the right responses came uip but it stil;l hasn't installed
It ssid sall the necessarfy drivers etc have been installed
and I could not connect remotely also
is it possible I have a hardware problem@?
Can't say without analyzing further. Most probably this is a software issue.
where do we go fro here?
Can you check if the printer is listed in device manager now?
It's in the control panel listing
Is it saying installed correctly?
If yes, try printing something
wait one please
sorry my PC decided top crash OMG if it ain't one thing...........Tell me what is this costging meIve been here over an hour
If you are happy with my help and want to pay me, it will be around $28
Are you there?
I have deposited £21 (that's about $28 isn't it?
I have to leave. Can I come back to you?
yes you can.
using the mail from justanswer you can get back here
OK Thanks a lot for your patience and help thus far;See you shortly
Thank you too. Bye for now :)
I'll try you again tomorrow 25/8/13 tp see if we can resolve this
ok no problem
when will you be available please?
I am available now
I have now been able to resolve the problem of installing the Printer X1100 to my Windows 7 computer