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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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my kindle fire hd has stopped accessing wi fi, i am putting

Customer Question

my kindle fire hd has stopped accessing wi fi, i am putting in the correct email address and password XXXXX my time and date on it are correct.
Submitted: 3 years ago.
Category: Computer
Expert:  LKT replied 3 years ago.

LKT :

Hello and thank you for using JustAnswer

LKT :

Can I have you do the following please?

LKT :

1. Swipe down from the top of the screen to show Quick Settings, and then tap Wireless.
2. Verify that Airplane Mode is Off. Next to Wi-Fi, tap On.
3. Tap a network to connect to it. If you see a lock icon, a network password is required.
4. Enter the Wi-Fi network password, and then tap Connect.

LKT :

If you need a video tutorial on how to do this process please see this video:

http://www.amazon.com/gp/help/customer/display.html?nodeId=201015750

LKT :

Let me know if this helps. Thanks.

JACUSTOMER-bdo40ws3- :

i,ve done all that before

LKT :

Ok, and what error do you get when you try to connect?

LKT :

Please do not rate until we have finished. Thank you.

JACUSTOMER-bdo40ws3- :

it says connected to wifi when i have signed in,then reverts back to get connected,it says i am online, but the wi fi icon at the top right hand side has a cross through it.

LKT :

Ah, how far from the wireless router are you? Can you get near the router and see if you can stay connected?

LKT :

Also, are making sure to enter the same wifi password that you use for your other wireless devices?

JACUSTOMER-bdo40ws3- :

i am next to it,i have never had this problem before,even when in places with wi fi connection.

LKT :

Are you having problems with any other wireless spots or just the one?

LKT :

When you have a moment let me know if this is just with your home wifi, or the problem is for all wifi hotspots. Thanks.

JACUSTOMER-bdo40ws3- :

all of them.

LKT :

I see. It sounds like one of two things, one a software issue that can be fixed by doing doing a factory reset (this wipes all your information/data) and two a hardware issue, the wifi antenna can be going bad.

LKT :

Would you like to try the factory restore?

JACUSTOMER-bdo40ws3- :

no,i think i will send it back to amazon,got to go out now.

LKT :

Ok. Best of luck to you. Thank you for your question.

LKT :

Please take a moment to rate, thank you.

LKT :

I see you have rated poor service. May I ask why?

LKT :

I have the correct answers for you, however they were not what you expected.

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