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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38668
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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ebay wont acsept my user name or new password,I just want to

Customer Question

ebay wont acsept my user name or new password,I just want to get in to purchase.
Submitted: 4 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 4 years ago.

Hello Margaret! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. That is strange. Can you please make sure you have tried the following:

 

1. Click on the website below:

 

https://scgi.ebay.com/ws/eBayISAPI.dll?UserIdRecognizerShow

 

, then enter your email address, then click on Continue

, then check your email for your exact ebay username

, then see if you can sign in

 

2. If that does not work, click on the website below:

 

https://scgi.ebay.com/ws/eBayISAPI.dll?FYPShow

 

, then enter your ebay username (or your email address)

, then check your email for instructions for resetting your ebay password

, then see if you can sign in with your exact ebay username (or email address) and your ebay password:

http://my.ebay.com/

 

And/or if you'd like to, I can set up a remote session, so we can chat, and I will be able to help you directly.

 

Edit: It looks like you are away. When you are available, please click on the Reply to Expert tab below, and reply back to me, so I can help further. Thank you very much.