I cannot access my Hotmail Account; Code sent from India when entered came back Non Verification and maybe Expired. Can you please send me a new Code so I can access my Hotmail Account which isXXX@XXXXXX.XXX Patrick XXXXX, Republic of XXXXXX Telo: XXX/XXXXXXXX
Richard: Good to hear from you. When I try to access my Hotmail Account Outlook.com pops up and I am required to enter my email account and password XXXXX I do. Then I entered a Code I got this morning over the phone after I had a conversation with a female in Customer Service in India. This Code 467515 came back Non Verification and maybe Expired.
Richard: Sorry for delay.When I try to sign into my Hotmail Account up on my screen comes OUTLOOK On the left hand corner of the screen is my email address XXXXX@XXXXXX.XXX My Password XXXXX is empty and I then enter my Password; underneath is "I have no code" This morning I entered the Code I got over my phone 467516 and immediately up came in red lettering and I am paraphrasing here words to the effect Non Verification and the words maybe Expired. Please be advised I am NOT
a Computer Expert; I just have the basics of turning on my Computer; using Hotmail to receive and send out emails; use Google to look at Websites etc. Again I stress I am very very basic at this.
Richard: Filled in Form and sent it off; then up on screen comes Microsoft Account Closed down due to Maintenance. I do wish to clarify matter re Codes: two days ago I went into Internet Explorer and clicked on "Sign In" instead of XXXXX@XXXXXX.XXX Outlook.com came up and I had to enter my password XXXXX I had no Code. I rang India / Customer Service and explained my problem unable to access my Hotmail Account and I needed a new Code. She put me through to a male and I explained again and was told put down the phone and the new Code would be sent. It did 156. This morning I tried to access Hotmail account again. Up comes Outlook.com I go through the motions again and put in the Code 156. Nothing. I rang this morning and I got the Code 467516. I tried it and it does not let me into my Account. I rang back and was told by a Male / Customer Service they do not give out Codes ever even though I have got 2! Strange.
How can I now get a Code so I can go into my Hotmail Account to continue with my Hobby Contacts Worldwide?
Richard: Do you mean the same Form I have just filled in? There is a part at the bottom re Billing etc. I HAVE NEVER paid a bill for my Hotmail Account. I have it years.
Richard: Will do and get back to you.
Richard: I am sorry but I went into Internet Explorer and the Word TOOLS does not appear in the top of my Screen. Re the Form what did I do wrong? What did I not do right with filling it in? At this stage I am totally frustrated and pale in the face! Bear in mind I know very little re Computers! Sorry for the rant!