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Russell H.
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My wife has lost her Kindle Fire HD How do we close her account

Customer Question

My wife has lost her Kindle Fire HD How do we close her account and protect the info on her kindle
Submitted: 3 years ago.
Category: Computer
Expert:  Russell H. replied 3 years ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

About the subject of your question, there is some good news which I will give you in a moment... but also some cautions:
1. Amazon cannot locate your missing or stolen Kindle Fire. However, *if* you had installed a certain app (called Locate My Kindle from Lab4Apps) on the Kindle already, it would be locatable as if by GPS device, the instant it is turned on (or maybe the instant it is registered, I am not sure of the details... http://www.prweb.com/releases/2012/2/prweb9217413.htm ).
2. Without 'Locate My Kindle', she may never get the Kindle back.

The good news is, she can prevent theft of anything but the Kindle itself (the hardware, that is the tablet itself) by de-registering her Kingle from her Amazon account. That way, when the Kindle is next turned On, it will have all books etc. that she downloaded to it, erased from it (or, transfered back to her account), and the account authorizations of hers will not be usable from it.

To de-register her Kindle from her Amazon account - and do it soon, before the thief (if it was stolen) can use it much - do as follows:

(...the summary of what to do and why, is well put on this page: http://dmediamom.com/2013/06/04/what-to-do-when-your-kindle-or-kindle-fire-is-lost-stolen/ but if you want something less general and more specific, follow these instructions:)

First of all, call Amazon Kindle support, and report the device stolen or lost (or whatever you presume it is.)
Get the serial number of the Kindle from them - unless you have the serial number of it from the box it was delivered in or the like. Once it is de-registered, they cannot access the serial number for you. (The serial number will be useful.)

Second, if you are in the US, *call* Amazon Kindle support, so as to get this done promptly, at 1-866-321-8851.

Third, if you aren't in the US, the contact info for Amazon Kindle support is
1-206-266-0927 (-this number is not toll-free, so there will be charges for the time of course)
or
http://www.amazon.com/gp/help/customer/display.html?nodeId=200127470
or
[email protected]
or
http://www.amazon.com/kindlesupport

Fourth, to do the de-registering (AFTER you have contacted Amazon AND secured the serial number... so it's best to call Amazon, not use on-web means, unless you already have the serial #), follow instructions (the sub-set 'From your computer') on this page:

http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=201195240&qid=1378487581&sr=1-1

essentially, you go to Amazon.com's site, (log in, then) go to Manage Your Kindle, then to Manage Your Devices, then under Registered Kindles click on Deregister (in 'Actions' col.) and to confirm, click Deregister again.



- If there is anything lacking in this answer, please " Reply " letting me know, and I will try to improve upon my answer.
- If this is the Answer that helps with the issue, then rating my Answer positively would be appreciated.

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