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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37547
Experience:  Over 15 years of consulting to the IT industry
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My EE Alcatel dongle doesnt work with my Toshiba Satellite

Customer Question

My EE Alcatel dongle doesn't work with my Toshiba Satellite L350. It connects but only has local access and will not connect to the internet. The dongle connects and has internet access when I connect with my Kindle, my kids HP laptop and my friends iphone. My Toshiba laptop does connect to my home virginmedia wireless router fine. Any ideas what it could be ?
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

I would first like you to do this please.

Connect the dongle so you get the local access.

Then Please click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator. Then type each of the command lines below, one line at a time, and press the Enter key each time:

netsh winsock reset
ipconfig /release
ipconfig /flushdns
netsh int ip reset netshlog.txt

Then restart the computer and check if it now has internet.

Let me know the results please

Thank you