Yes we can try one more thing
Windows 7 Home Premium
Thank you Richard. The problem is on another PC so can I simply ask it to download CC Cleaner as you suggest above?
OK. Will let you know, Nigel
Downloaded the hippo file and ran it. After a few moments message appears:
"windows has been shut down to prevent damage...... KERNEL - DATA - INPAGE - ERROR"
And the PC shut down. Over to you.
So reboot, start again and download file or
Reboot and go to Click Start/All Programs/accessories ...... ?
O dear. Still a problem. A box has been appearing for a few days that says in top LH corner: Run DLL
Message in box says: "Starting C:\Windows\System 32\NvCpl.dll The specified module could not be found"
I have closed this box and moved on in the past but I see that many of the words are repeated in the black box you have asked me to open.
Black box appears and I type in code as instructed. It starts to run but stops (did this 3 times) when "verification 11% complete". The black box disappears and we return to the purple screen which starts with the message "Windows has been shut down.......KERNEL - DATA - INPAGE - ERROR"
I get recovery manager by tapping F8. F11 only offers a normal open windows option. So have got to screen that offers:
Repair your computer
Safe mode with netwrorking
Safe mode with command prompt
Enable Boot logging
Enable low-resolution video
Last known good configuration (advanced)
Directory Services Restore Mode
Disable automatic restart on system failure
Disable driver signature reinforcement
Start windows normally
What should I do?
I got this far before I contacted you. I get three instructions:
Insert your windows installation disc and restart
Choose language setting and click "next"
Click "repair your computer".
But as you know I don't have the disc.