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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I am receiving emails but outgoing emails are nt being sen

Customer Question

I am receiving emails but outgoing emails are nt being sent.
Submitted: 4 years ago.
Category: Computer
Expert:  Jerry Hannell replied 4 years ago.

Jerry Hannell :

Hello and welcome to Just Answer. My name is Jerry, I will be happy to assist you today.
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Hello sir/madam, are you currently using the computer in question now?

JACUSTOMER-6gtz9utq- :

Yes

Jerry Hannell :

how are you checking your emails? (are you using an email program?)

JACUSTOMER-6gtz9utq- :

Yes email on column

Jerry Hannell :

are you getting an error message?

JACUSTOMER-6gtz9utq- :

Yes,

Jerry Hannell :

what is the error? (can you copy and paste it here)

JACUSTOMER-6gtz9utq- :

No I don`t know how to - Susan

Jerry Hannell :

can you try to send an email now

Jerry Hannell :

and when you get the error , please let me know

JACUSTOMER-6gtz9utq- :

ok Outlook express is not responding - this has also been a problem

Jerry Hannell :

there is a 2gb limit in outlook express and it seems you are approaching this limit

Jerry Hannell :

you can fix this problem by installing the new version (called windows live mail)

Jerry Hannell :

http://windows.microsoft.com/en-us/windows-live/essentials-other#essentials=overviewother