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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36564
Experience:  Over 15 years of consulting to the IT industry
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cannot send emails

Customer Question

cannot send emails
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you tell me which email program you are using?

Are what is the specific error you get when you try to send an email?

Thank you
Customer: replied 3 years ago.

windows, not responding to our password

Expert:  Richard replied 3 years ago.
Is it Outlook Express Steve?

Hotmail?

Windows is the operating system, I need to know which email program it is please.

Customer: replied 3 years ago.


thanks Richard, yes outlook Express

Expert:  Richard replied 3 years ago.
Thanks Steve

Which email service does it connect to?

eg: What is the part of your email address AFTER the @ symbol?

Customer: replied 3 years ago.


btconnect.com

Expert:  Richard replied 3 years ago.
Thanks Steve

If you click on my link below

Click ME To View

Are you able to log in with your BTConnect details there Steve?

Customer: replied 3 years ago.


no Richard

Expert:  Richard replied 3 years ago.
Ok, this is the problem, what is the message you get when you try to log in?

Customer: replied 3 years ago.

it is asking for password, which we put in, but not accepting

Expert:  Richard replied 3 years ago.
ok, then you need to reset the password XXXXX Steve.

Click on this link to do this

https://edit.yahoo.com/forgotroot

Choose the option, "I have a problem with my password"

Complete this, reset the password XXXXX use this new password XXXXX log in.

Also use this new password XXXXX Outlook Express.

If you have any difficulties at all, please do not hesitate to let me know so I can assist you further

Thank you
Customer: replied 3 years ago.


Hi Richard, it is asking for my Yahoo ID, we are with bt not Yahoo, so dont have one

Expert:  Richard replied 3 years ago.
This is your BTConnect Email address Steve, Yahoo manage this.

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