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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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how can i transfer my messages from my old account to my new

Customer Question

how can i transfer my messages from my old account to my new one
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Can you tell me please which account this is that your referring to?

Thank you

Customer: replied 4 years ago.

I had an account [email protected] crashed so i now have a new account.can you transfer the old mesages over to my new account.

Expert:  Richard replied 4 years ago.
We block email addresses sorry, due to privacy.

But we cannot access any accounts here, to do the transfer you need to have access to the account.

When you say it crashed, would do you mean exactly?

What is the error when you try to access it

And what is the part of the account AFTER the @ symbol (as it is not blocked here)

Thank you
Customer: replied 4 years ago.

when i go into my old account it wont accept my password

Expert:  Richard replied 4 years ago.
Thank you

If you want the messages moved, we need to get you access to the account again, there is no other way.

What is the part of your email address AFTER the @ symbol please?

Customer: replied 4 years ago.

hotmail.co.uk

Expert:  Richard replied 4 years ago.
Thank you

If you attempt to reset your password using the below address

https://account.live.com/ResetPassword.aspx‎

What is the results? Are you able to reset the password and use this new password to log in?

Please let me know

Thank you