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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 31250
Experience:  Over 15 years of consulting to the IT industry
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Microsoft Office 2010 has stopped working. This program was

Customer Question

Microsoft Office 2010 has stopped working. This program was loaded into this computer at the time of purchase. I do not have the 25 character "loading" number. I either did not have it or it has been lost.
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you tell me when this problem started please?

Thank you
Customer: replied 3 years ago.

The trouble was discovered yesterday 16/09/2013. Before then everything was perfect.

Expert:  Richard replied 3 years ago.
Ok, we will attempt to return the registration via a restore Rachel.

Close all programs.

Click Start, type in

System Restore

Press enter

Follow the steps to perform a System Restore from the last restore point.

Once completed, tell me if you can now open Office please.

Thank you
Customer: replied 3 years ago.

I still cannot access Microsoft Office Starter 2010

Expert:  Richard replied 3 years ago.
It is still asking for the 25 character product code Rachel?

Customer: replied 3 years ago.

Yes

Expert:  Richard replied 3 years ago.
ok, if this is starter you should not need a product key.

Click start and type Office Starter into search programs and files text box.

Click the resulting shortcut, a window should open, select starter and initialize, it will take a few minutes.

Then tell me if you can use office please.

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