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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35211
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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i get you tube playing in the background when I am on other

Customer Question

i get you tube playing in the background when I am on other websites
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Hello Jill! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8? Do you mean it plays automatically when you are on other websites, and it does not let you stop?

 

Does it happen if you close Internet Explorer?


Can we do a remote session, so we can chat, and I will be able to help you directly?

Please let me know. Thank you,

Customer: replied 3 years ago.


I have windows 8 after visiting you tube or playing games on face book the music still keeps playing in the background this continues and does not stop I am unable to go back to you tube as this still keeps playing this happens on internet explorer I am not so sure about doing a remote session

Expert:  Viet - Computer Tech replied 3 years ago.
Please click on the website below and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=63431291-f9d8-4066-b419-824de3df7429

If prompted, click on More info..., then Run anyway. Thank you
Expert:  Viet - Computer Tech replied 3 years ago.

Hi Jill,

Recaps of possible solutions:

1. Before going to another website, you should click on the Pause option of any video that is currently playing.

 

2. To fully shut down / restart the computer (this is the first step to do when trying to solve any issue):

 

  • Swipe in from the right edge of the screen, and then tap Settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)

 

  • Tap or click Power, and then tap or click Restart. Then wait for the computer to restart, then check.

 

(You can also press at the same time the 3 keys Alt, Control, Delete on your keyboard, then select the shutdown/restart option.)

3. When you are in youtube website (or facebook website or any website), right-click on an empty / blank space (If you use touch, swipe up from the bottom of a touch screen or down from the top of a touch screen), then you will see all the website(s) that are currently opened, then click on the x icon at the top right of the youtube website (or any website you want) to close it. Then go to another website, then no video should be playing.

4.Instead of using Internet Explorer in the Start screen, go to the Desktop, then open Internet Explorer there on the Desktop to go to websites. It's easier to use Internet Explorer on the Desktop, then in the Start screen.


Does any of those methods work? Please click on the Reply to Expert tab below, and reply back to me, so I can help further if you need.

You said you had to go while we were chatting, so please reply back whenever you are available to continue.

Edit: It's been a few days; please let me know how it goes or if you still need help. Thank you very much.

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