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Ask Ansh P. Your Own Question
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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Im using skype but have lost the video conection I can here

Customer Question

I'm using skype but have lost the video conection I can here the person but not see them can you advise please.
Submitted: 3 years ago.
Category: Computer
Expert:  Ansh P. replied 3 years ago.

Tech Specialist :

Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.

Tech Specialist :

Are they able to see you?

Tech Specialist :

Please let me know when ready to chat!

JACUSTOMER-zwas2lmy- : No they can't see me either
Tech Specialist :

ok

Tech Specialist :

since when this issue started?

JACUSTOMER-zwas2lmy- : Only today it's been fine
Tech Specialist :

Can i take a look remotely pls?

JACUSTOMER-zwas2lmy- : Yes but don't understand
Tech Specialist :

that means connecting to your computer and fix it myself

Tech Specialist :

only if u are comfortable with it

JACUSTOMER-zwas2lmy- : I use my iPad not my PC so does the other person
Tech Specialist :

oh

Tech Specialist :

are you talking to me via ipad?

JACUSTOMER-zwas2lmy- : Yes
Tech Specialist :

great

Tech Specialist :

Is it using ios 7?

JACUSTOMER-zwas2lmy- : Yes
Tech Specialist :

great

Tech Specialist :

have you updated skype to latest version?

JACUSTOMER-zwas2lmy- : Yes I'm 73 years old so be gentle with me
Tech Specialist :

Yes sir/madam, I will be and patient as well

Tech Specialist :

Let's try reinstalling skype

Tech Specialist :

By the way, do you know how to get back to me in case you lose this chat.

JACUSTOMER-zwas2lmy- : No!!!!!!
JACUSTOMER-zwas2lmy- : So don't go away
Tech Specialist :

You have to open your email and there will be an email from JustAnswer with subject like Expert have just answered your question, there should be a link in it to get back here.

Tech Specialist :

So please do not rate me unless we finish.

Tech Specialist :

You may have to close this window, I am not going anywhere

Tech Specialist :

To uninstall Skype, press home button

Tech Specialist :

Go to the screen where skype icon is there, press and hold the skype icon

Tech Specialist :

it will start shaking

Tech Specialist :

press the cross mark on the icon and click delete when prompted

Tech Specialist :

once done, press home button again to make icons stable, click on app store

Tech Specialist :

search for skype and install it

Tech Specialist :

sign in to your skype account and check if it works now

Tech Specialist :

Let me know how it goes. I will be waiting here to help you further, if needed.

Tech Specialist :

I will be here. Thanks

Expert:  Ansh P. replied 3 years ago.
Pat, do you still need help? I am waiting for your reply. If that worked, please let me know.