Hi Elaine,Thank you for that information. Please do the following first troubleshooting procedures called the hard reset of your laptop:
Please remember to rate my service positively (3-5 stars/faces) once you have all the information you need. Tips are always highly appreciated! If you have any other questions, please ask me or reply to me – I’ll be happy to respond until your issue is resolved.. Thank you!Best regards,Jess
Elaine,Now, I believe you were not able to get the BIOS screen since it just turn off and on. Is this correct?At this point, the next thing that you can do is to remove the memory or RAM of the laptop. You just need to unplug the power source, lay the laptop with the rear part facing top or upwards so that you can access the RAM sticks.Now, locate a small compartment with that ram chip icon there. This indicates that behind that compartment cover are the ram sticks.Remove the cover to reveal the RAM stick. Slowly and gently "eject" the memony stick one at a time.When they are removed, use a pencil eraser and wipe the golden pins of the memory stick to remove corrosion and increase conductivity. Do this cleanup with the eraser to all the memory sticks you have there.After that, insert just ONE memory stick, then test your laptop. If not working, test the other memory stick. You can also swap the positions of the memory sticks and see which position revives the laptop.
EDIT: This youtube video can be useful to help you locate your RAM sticks:
http://www.youtube.com/watch?v=Xk65lnGnWUcGive that a try and let me know your results so that I can help you further..Best regards,Jess