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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a hp laptop. When trying to switch it on it says boot

Customer Question

I have a hp laptop. When trying to switch it on it says boot device not found. Please install an operating system on hour hard disk. Hard disk - (3fo)
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

Jerry Hannell :

hello sir/madam

Jerry Hannell :

are you using another computer to communicate with me? (is your hp computer with you now?)

JACUSTOMER-1xy6zor8- :

I am using my mobile. Hp computer in front of me

Jerry Hannell :

can you access your hp in safe mode? (f8)

Jerry Hannell :

(do you know how)

JACUSTOMER-1xy6zor8- :

Don't know

Jerry Hannell :

can you start your computer and press f8 repeatedly

Jerry Hannell :

what happens ?

JACUSTOMER-1xy6zor8- :

Just trying

Jerry Hannell :

waiting

JACUSTOMER-1xy6zor8- :

Boot device not found etc. just the same error message

Jerry Hannell :

what was the last time you were able to start your computer ?

JACUSTOMER-1xy6zor8- :

About 4pm this afternoon

Jerry Hannell :

solution #1

Jerry Hannell :
  1. press and hold the power switch for 5 - 15 seconds to turn off the computer.
    Disconnect and reconnect the internal hard drive.Once the hard disk has been reconnected and the computer is completely re-assembled, attempt to start the computer normally.
Jerry Hannell :

do you know how to disconnect and reconnect your harddisk ?

JACUSTOMER-1xy6zor8- :

Sorry does that mean I have to press #1

JACUSTOMER-1xy6zor8- :

No I dont

Jerry Hannell :

your harddisk is located at the bottom of the laptop: can you check this: http://www.youtube.com/watch?v=jrSEH2jMxbk

JACUSTOMER-1xy6zor8- :

Just getting a screw driver. Please hang on

Jerry Hannell :

waiting

JACUSTOMER-1xy6zor8- :

I have watch I tube and mine not in same position. under neath I have 3 parts. The battery and then a small part that opens then a large part. None look like hard drive in u tube

Jerry Hannell :

can you open that small part

Jerry Hannell :

one of them must be your harddrive

JACUSTOMER-1xy6zor8- :

That is screwed in. it looks like a small computer panel with 2 wires attached

Jerry Hannell :

do you see your harddisk there?

Jerry Hannell :

(harddisk similar to that one in the video)

JACUSTOMER-1xy6zor8- :

Nothing like u tube. Could it be in disc slide at side

Jerry Hannell :

probably, can you try it

JACUSTOMER-1xy6zor8- :

Ok. Please give me 2 minutes

Jerry Hannell :

waiting

JACUSTOMER-1xy6zor8- :

No nothing similar there. Only disc reader

Jerry Hannell :

do you have another part you can look at ?

JACUSTOMER-1xy6zor8- :

I am going to watch the u tube again

Jerry Hannell :

waiting

JACUSTOMER-1xy6zor8- : I have taken out what I think is hard drive and putting it back. What now
Jerry Hannell :

ok, can you start your computer now

JACUSTOMER-1xy6zor8- : 2 moments
Jerry Hannell :

waiting

JACUSTOMER-1xy6zor8- : Just the same. Meant to say it is making a clicking noise
Jerry Hannell :

same boot error?

JACUSTOMER-1xy6zor8- : Yes
Jerry Hannell :

can you go to your bios

Jerry Hannell :

do you know how ?

JACUSTOMER-1xy6zor8- : I'm going there by pressing f10 after starting it up
Jerry Hannell :

yes

Jerry Hannell :

can you go to bios

Jerry Hannell :

and check if your computer can see your harddisk

JACUSTOMER-1xy6zor8- : Now there
Jerry Hannell :

can you see your harddisk there?

JACUSTOMER-1xy6zor8- : Under diagnostics it say primary hard disk self test then memory test. I'm i at the right bit or should I be looking at another section
Jerry Hannell :

can you select primary harddisk self test

JACUSTOMER-1xy6zor8- : Hard disk not exist
Jerry Hannell :

it is not able to see your harddisk

JACUSTOMER-1xy6zor8- : No
Jerry Hannell :

can you check your harddisk again, and check if you connect it properly and carefully

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