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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38375
Experience:  Over 15 years of consulting to the IT industry
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CITRIX problem. I am trying to run CTX137494 - Receiver

Customer Question

CITRIX problem.

I am trying to run CTX137494 - Receiver clean-up utility

When I try to run it, I get the following message
"insufficient permissions detected to continue operations. Please run the application as Administrator"

I am already logged into my PC as administrator ??
Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

This is one of the hassles with windows 7.

Even though you are logged in as administrator, you still need to run the Clean-up Utility under Administration priviledges.

To do this, right click on the clean-up utility file (the icon you double click to start the program), and you see a menu.

Choose Run as Administrator and it will then run correctly.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 4 years ago.

Richard when I right click, I do not get the option to run as administrator


 


The drop down menu gives me options such as


Open


open in new tab


etc

Expert:  Richard replied 4 years ago.
You need to right click on the actual Clean up utility File David, the file you downloaded.

First download it and save it.

Then right click on the actual file please.

Let me know if you have any difficulties please

Customer: replied 4 years ago.

I have a window that says initiating clean up routine.


 


I also have a window that says windows command processor has stopped working


 


Do i have a problem ?

Expert:  Richard replied 4 years ago.
Where you able to run it as administrator David?

Did you get to complete that step?
Customer: replied 4 years ago.

Yes I right clicked & ran as administrator

Expert:  Richard replied 4 years ago.
ok, looks like you have corruption on your computer, so I want to resolve this first David.

Do the following please

Download CC Cleaner (free) from here

CC Cleaner

(Click Download Latest Version on the top right)

Run it and let it scan and repair your registry.

Once done, restart the computer

Than

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Than try to run the Cleanup Utility again.

Let me know the results please

Thank you
Customer: replied 4 years ago.

I had to close down Firefox while cc cleaner was running.

Can you let me know the steps I have to take once cc cleaner is done.


 

Expert:  Richard replied 4 years ago.
Of course.

Once done, restart the computer

Than

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Than try to run the Cleanup Utility again.

Let me know the results please

Thank you
Customer: replied 4 years ago.

After all that, (it took ages), when I run the Citrix clean up file, its still saying windows command processor has stopped !!

Rgds
Dave

Customer: replied 4 years ago.

Ok I've found the command prompt

Customer: replied 4 years ago.

Richard,
I've clicked start - all programs - accessories
I don't see command prompt ?

Rgds
Dave

Expert:  Richard replied 4 years ago.
One Minute Dave

Did you complete all my instructions?

As you seem to have skipped them?

These instructions

Once done, restart the computer

Than

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Than try to run the Cleanup Utility again.

Let me know the results please

Thank you