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hongkongpom
hongkongpom, Computer Enthusiast
Category: Computer
Satisfied Customers: 1268
Experience:  I am a Microsoft Certified Desktop Support Technican and skilled in the troubleshooting of computer problems
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For the past week Outlook Express has told me "No new messages".

Customer Question

For the past week Outlook Express has told me "No new messages". I am sure there have been some, but i can't see them. What should I do to find them?
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you tell me please who your email service provider is?

If you are not sure, please tell me the part AFTER the @ of your email address please.

Not the complete email address, just the part AFTER the @

Thank you
Customer: replied 3 years ago.

Richard, My provider is


 


btinternet.com


 


Andrew


 

Expert:  Richard replied 3 years ago.
thanks Andrew.

first, we check if your account is ok

Click on my link below please

Click Me To Open

And tell me if you can log in with your BT username (your email address) and password please.

Thank you
Customer: replied 3 years ago.

When I clicked on your link I received a security certificate warning so I closed.
Andrew

Expert:  Richard replied 3 years ago.
It is ok, it just says to open it with SSL

Use this link instead

Click Me

but it is just the Webmail interface for BT Andrew.

Expert:  hongkongpom replied 3 years ago.
Hello there,

Please try sending yourself an email from your Outlook Express and tell me if you receive it in your inbox.

JustAnswer automatically sends a rating bar with my answer but only rate me if the problem is resolved otherwise please press the "reply to expert" tab and we will continue with the troubleshooting.

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