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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37650
Experience:  Over 15 years of consulting to the IT industry
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I am getting a picture on YouTube but no sound although I can

Customer Question

I am getting a picture on YouTube but no sound although I can get sound on such things as Classic FM, BBC iplayer, etc. Can you advise please
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the comptuer and tell me please if Sound is now working within Youtube.

Thank you
Expert:  The-PC-Guy replied 3 years ago.
Thanks for using JustAnswer. My name is Andrew, I will do whatever I can to answer your question

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Look below any youtube video, there will be a little picture of a speaker,
hover your mouse over that little speaker and a rectangular bar will appear, click that bar and drag it all the way to the right and let go of the mouse button.

Let me know if this fixes it for you.
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

I got a message from the administrators on this site, you wish to do a remote session with me.

We can do that, no problem.

Click the below link and click START MEETING on the web page

Click Me (Link)

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you