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My BT internet connection drops out from time to time, particularly with Mac products. I phoned a few weeks ago and the helpful technician asked me to instal new filters on the phone line. This I did and the problem became a little less. It is back as badly as before. He said he could see this problem and if the new filters didn't work maybe the router would have to be replaced. Yours Graham Williams. Our telephone number is XXXXX Our BT number is XXXXX
yes, and youview and sonos. yours Graham
I have done this before with no cure to the problem Yours Graham, but ok I will try again. It will take a while as it is upstairs. GW
Ok, lets do it while I am here
Remember to hold the reset button in for 10 seconds, not just press it
Let me know the results please