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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38521
Experience:  Over 15 years of consulting to the IT industry
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My BT internet connection drops

Customer Question

My BT internet connection drops out from time to time, particularly with Mac products. I phoned a few weeks ago and the helpful technician asked me to instal new filters on the phone line. This I did and the problem became a little less. It is back as badly as before. He said he could see this problem and if the new filters didn't work maybe the router would have to be replaced. Yours Graham Williams. Our telephone number is XXXXX Our BT number is XXXXX

Submitted: 4 years ago.
Category: Computer
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Toi clarify, do you have a BT Hub at your location Graham?

Thank you
Customer: replied 4 years ago.

yes, and youview and sonos. yours Graham

Expert:  Richard replied 4 years ago.
Thanks Graham

I want you to do a reset of the BT Hub please.

On the back of it is a Reset button.

Hold this in for a full 10 seconds, then release.

Wait 5 minutes for the reset to complete and internet to come back.

Then test and tell me if the MAC now functions correctly please.

Thank you
Customer: replied 4 years ago.

I have done this before with no cure to the problem Yours Graham, but ok I will try again. It will take a while as it is upstairs. GW

Expert:  Richard replied 4 years ago.

Ok, lets do it while I am here

 

Remember to hold the reset button in for 10 seconds, not just press it

 

Let me know the results please