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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36865
Experience:  Over 15 years of consulting to the IT industry
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music i but on itures wont synchronize music from cd copy to

Customer Question

music i but on itures wont synchronize music from cd copy to itures will synchronize please help
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Sorry, I do not completely understand your message.

What will itunes not synch your music to?

Thank you
Customer: replied 3 years ago.

music bought on iTunes wont synchronize to my iPod music i coped from cd does synchronize to iPod

Expert:  Richard replied 3 years ago.
Thanks Lawrence.

What is the error you get when you try to synch the music?
Customer: replied 3 years ago.

music not recgnise

Expert:  Richard replied 3 years ago.
Are you able to play the music you are trying to synch in itunes?
Customer: replied 3 years ago.

yes

Expert:  Richard replied 3 years ago.
Thanks

Can you disconnect the iPod.

Hold the power and home button on the iPod for about 10 seconds, until you see the Apple Logo.

When you do, release the buttons and let it restart.

Once it has restarted, restart the computer.

Then connect the iPod to the computer and try to synch your music.

Let me know the results please

Thank you
Customer: replied 3 years ago.

apple logo does not showed

Expert:  Richard replied 3 years ago.
ok, then it indicates and issue with the iPod

We will need to reset the iPod, which is going to delete all the data and return the iPod to new.

To do this, go to Settings, General, Reset, Erase all content and settings.

Run this and when it has completed, try to synch the music and Let me know the results please

Thank you
Customer: replied 3 years ago.

it will not go back to new

Expert:  Richard replied 3 years ago.
Whats the error you get when you try?
Customer: replied 3 years ago.

nothing

Expert:  Richard replied 3 years ago.
Thanks

It is the internal memory in the iPod that is failing

A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that we cannot get the reset to run, confirms this. It is also the reason why you did not see the Apple Logo when you did my restart procedure.

It is still working, but a number of functions are not, due to the faulting memory.

I am really sorry about this and you are going to have to return the device to have it replaced. It is a known problem, and will be covered by the warranty, with the replacement performed at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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